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Shipping Policy

1. Processing Orders

Orders are normally processed after successful payment has been received.

Processing times may vary depending on product availability, order volume, weekends and public holidays.

If there is a significant delay in processing your order, we will make reasonable efforts to contact you.

2. Delivery Times

Estimated delivery times will depend on your delivery location and the courier service used.

Delivery times are estimates and are not guaranteed.

Courier delays may occur due to weather, public holidays, high delivery volumes, incorrect addresses, operational issues or circumstances outside our reasonable control.

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3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please check your delivery information carefully before completing your order.

Additional charges may apply where a parcel has to be re-delivered because an incorrect or incomplete address was provided, where permitted by law.

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4. Shipping Fees

Shipping fees will be displayed at checkout where applicable.

Shipping costs may vary depending on:

  • Delivery location

  • Order size or weight

  • Courier service

  • Promotional offers

Any applicable delivery fee must be paid as part of the order unless otherwise stated.

5. Tracking

Where tracking is available, customers may receive tracking information once their order has been handed to the courier.

Courier tracking information may take some time to update after collection.

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6. Failed Deliveries

If the courier is unable to deliver because nobody is available, the address is incorrect or the courier cannot make contact with the recipient, the courier may attempt another delivery or return the parcel to us.

Any applicable additional delivery charges will be handled according to the circumstances and applicable law.

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7. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and products and contact us as soon as reasonably possible.

We will assess the matter and assist in accordance with our Refund & Returns Policy and applicable South African law.

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8. Missing Parcels

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the delivery with the courier where applicable.

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9. Collection

If we offer collection from our premises, collection instructions and available collection times will be provided at checkout or communicated to the customer.

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10. Contact

For questions about shipping or delivery:

Akhalwayas Spice Products
South Africa
Email: Info@akhalwayasspice.com
Phone/WhatsApp: 011 836 4864

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