Privacy Policy
Akhalwayas Spice Products respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.
1. Information we collect
When you use our website or place an order, we may collect information such as:
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Your name and surname
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Contact number
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Email address
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Delivery address
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Billing information
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Order and transaction details
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Information you provide when contacting us
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Technical information such as your IP address and browser/device information
We only collect information that is reasonably necessary to provide our services and operate our business.
2. How We Use Your Information
We may use your personal information to:
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Process and deliver your orders
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Process payments
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Contact you about your order
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Respond to questions and customer-service requests
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Provide information about our products and services
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Improve our website and customer experience
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Prevent fraud and protect the security of our website
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Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to our business without a lawful basis or, where required, your consent.
3. Sharing Your Information
We may share necessary information with trusted third-party service providers who help us operate our business, such as payment providers, website providers and courier/delivery companies.
We do not sell or rent your personal information to third parties.
Where information is shared with service providers, we take reasonable steps to ensure that your information is handled appropriately.
4. Payments
Payments may be processed through third-party payment providers. We do not intend to store your full payment-card details on our own systems.
Payment providers may have their own privacy policies and terms that apply to transactions processed through their platforms.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve your browsing experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, maintain business records and comply with applicable legal obligations.