Refund Policy
1. Damaged or Incorrect Products
If you receive:
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A damaged product
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The wrong product
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A product that is missing from your order
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A product that is materially different from what you ordered
please contact us as soon as reasonably possible after receiving your order.
Please provide your order number and photographs of the product and packaging where applicable.
We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with applicable South African consumer law.
2. Change of Mind
Returns due to a change of mind are subject to the applicable provisions of South African consumer law and the nature of the product.
Because many of our products are consumable, personal-use or hygiene-related products, opened products may not be accepted for return where doing so would be contrary to applicable law or reasonable health and safety requirements.
3. Unopened Products
Where a return is permitted, products should generally be:
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Unopened
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Unused
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In their original packaging
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In a resalable condition
Proof of purchase may be required.
4. Refunds
Where a refund is approved, we will process the refund using the applicable payment method or another reasonable method agreed with the customer.
The time for the funds to reflect may depend on the payment provider or bank.
5. Delivery Fees
Where an item is returned because we supplied the wrong or defective product, we will handle applicable return or replacement delivery costs in accordance with applicable law.
Where a return is permitted for another reason, delivery costs may not be refundable where permitted by law.
6. Products Damaged After Delivery
We cannot accept responsibility for damage caused by incorrect storage, misuse, negligence or failure to follow product instructions after delivery.
7. How to Request a Return or Refund
Please contact us with:
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Your name
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Order number
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Product purchased
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Reason for the return
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Photographs where relevant
Email: Info@akhalwayasspice.com
Phone/WhatsApp: 011 836 4864
We will review your request and provide the next steps.
8. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit any rights you may have under applicable South African consumer-protection legislation.